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Frequently asked questions

Where can I purchase one of your stoves?

You can purchase one of our stoves from your local stockist, which you can find on our Find a retailer page https://www.hunterstoves.co.uk/find-a-store

How much are your stoves?

You would need to speak to your local stockist for a price, which you can find on our Find a retailer page

https://www.hunterstoves.co.uk/find-a-store

How do I register my stove for extended warranty?

You can register your stove on our warranty registration page https://www.hunterstoves.co.uk/ProductRegistration

I have a problem with my new stove, what should I do?

See our warranty information for details, you will need to go through the company you purchased the stove from for any warranty claims.

How do I clean my stove?

Our stoves are finished with a heat resistant paint and this can be cleaned with a dry microfibre cloth or dry soft brush. Water based or other cleaning products should not be used.

I have lost my installation instructions, how do i get a copy?

See this link for downloadable copies of installation instructions https://www.hunterstoves.co.uk/installation-instructions

What is Cleanburn technology?

Cleanburn technology means that more of the fuel is ignited, resulting in an increased heat ouput, less smoke and a cleaner enviroment.

What is Airwash?

Our innovative airwash draws air from the top of the stove, heats it up in the Airwash chamber and then sends it down behind the glass door, creating a screen between the fire and the glass. Smoke or combustion particles do not come into contact with the glass, so you don’t need to clean it

I can't seem to find what i am looking for?

See guides at top of page, if this is doesn't answer your question email us at info@hunterstoves.co.uk or our dedicated customer services line is open Monday to Fridat 1pm to 5pm 01392444770 DUE TO CORONAVIRUS ARE PHONE LINE IS CLOSED UNTIL ADVISED, THANK YOU FOR YOUR SUPPORT